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United Petroleum - Barista Mystery Shop
Step
1
of
5
20%
Date
*
DD dash MM dash YYYY
Time
*
:
Hours
Minutes
AM
PM
State
*
NSW/ACT
QLD
VIC/TAS
NT
WA
SA
Store Name
*
Example: United Petroleum Kew
Store ID
*
Store Team member can provide this to you
Name of Crew Team Member completing this United report
*
First
Last
Mystery Shop
Was there "Pieface Barista Coffee - Deliciously Convenient" signage in the store?
*
Yes
No
Was the Toastie display fully stocked and ticketed?
*
Yes
No
Were there any customers near the $1 coffee station?
*
Yes
No
If yes, was there a team member of United Petroleum actively promoting Barista Made Coffee to them?
Yes
No
After asking if they sell coffee in store, what option were you provided with?
$1 Coffee
Barista Made Coffee
Did the team member, at any time, attempt to promote the Barista coffee to you?
Yes
No
After requesting a Barista Coffee - did the quality of the drink match your expectations?
*
Yes
No
Did the team member confidently prepare and serve you your drink?
*
Yes
No
Did the team member continue to engage with you as they were preparing your drink?
Yes
No
Did the team member promote or try to upsell you a Toastie?
Yes
No
What was the attitude of the team member towards preparing a Barista Coffee?
*
Was the team member who served you wearing a name badge?
*
Training
From your mystery shop, did you identify any of the below issues?
*
Quality of the Service - no offer of Barista Coffee
Quality of the prepared Drink
Neither
Was the store team aware of the current offer: Buy 1 Toastie and Get 1 free Barista Made Coffee?
*
Yes
No
From your mystery shop, did you tailor your coaching around the above identified issues?
*
Yes
No
Not Required
Was training material left with the CA/Store?
*
Yes
No
Not Required
Was the training delivered, understood?
*
Yes
No
Not Required
During the delivery of your training, did you or the Store Team Member actively promote the Barista/Toastie offer to the customers?
*
Yes
No
This is required as a part of your training delivery to ensure the store team are actively promoting the offer
Name of United Petroleum team member(s) who served you and were trained?
*
Do you believe this location will require further support/training from United Petroleum Head Office?
*
Yes
No
If yes, please indicate in the FINAL COMMENTS section what barriers you encountered in attempting to complete the training i.e. lack of understanding, lack of interest or just any general resistance
Location Photos
Please ensure all photos are in Landscape only
LANDSCAPE ONLY - Photo of Barista Coffee Machine Set up
*
Accepted file types: jpg, jpeg, png, gif.
LANDSCAPE ONLY - Photo of External Barista Made Coffee Signage
*
Accepted file types: jpg, jpeg, png, gif.
i.e. Bollard covers near store entrance, pump toppers, posters etc
LANDSCAPE ONLY - Photo of Internal Barista Made Coffee Signage
*
Accepted file types: jpg, jpeg, png, gif.
i.e. menu boards, instore promotional signage/posters
LANDSCAPE ONLY - Photo of your prepared drink
*
Accepted file types: jpg, jpeg, png, gif.
Crew Team Member Final Comments
*
Were there any injuries, incidents or hazards during the shift?
*
Yes
No
If you have selected NO please simply hit SUBMIT below
Please describe the injury, incident or hazards during the shift
What was the action taken?
Has the injury, incident or hazard been addressed accordingly?
Final Comments of the injury, incident or hazard
If there has been an injury/incident or hazard the Crew Leader must print out the appropriate form fill in accordingly and upload utalising the URL link at the end of this submission
Δ
Home
About Us
Services
Retail & Commercial Store Refits
Planogram Implementation
POS Audit
POS Implementation
Merchandising
Brand Ambassadors
Enquiry Form
Crew Vacancies
Join The Crew
Crew Shop
Crew Pay Login
